Live demo

One morning's inbox, handled.

This is a working system, not a video. Pick a message from the synthetic inbox below — or paste your own wording — and watch it become a structured record with a reply ready for approval. Every stage shows the rule that produced it.

Everything here is invented. The agency, properties, tenants, landlords, phone numbers and certificate dates are all synthetic test data. No real customer information is used, stored or sent anywhere — the whole thing runs in your browser and calls no external service.

8messages
111.8 minhandled by hand
16.5 minto review and approve
5held for a person
1critical compliance flag

Handling times are this demo's own assumptions about a fully logged process, shown per step further down. They are an illustration, not a measurement of any real agency.

Sample inbox

Or try your own

Processed in your browser. Nothing is uploaded. Please do not paste real customer details.

BeforeWhat arrives

From: Sarah Jones <s.jones.demo@example.com>
Subject: Two bed flat on Station Road

Hi,

I'm interested in viewing the two-bedroom flat on Station Road that's listed on Rightmove. Would next Tuesday afternoon be possible at all? I finish work at 3 so anything after that would be great.

My name is Sarah Jones and my number is 07700 900412 if it's easier to call.

Thanks,
Sarah

A person reads this, works out what it is, finds the property, checks whether anything is outstanding, updates the system, decides who deals with it and writes back.

AfterWhat comes out

What is it?

Weighted keyword rules, not a model. Every score is traceable.

Viewing request

viewing
portal source
prospective tenant phrasing

What is in it?

Pattern matching with validation. Empty beats wrong.

Name: Sarah Jones
Email: s.jones.demo@example.com
Phone: +447700900412 (from "07700 900412")
Postcode: Not found
Requested time: Tue 25 Aug, afternoon (from "next Tuesday")
Reported issue: Not a fault report

Which property?

Scored against the portfolio. Ties are refused, not broken.

STA-14B — Flat B, 14 Station Road

Area: Harlesden, NW10 4UB
Type: 2 bed flat, £1,850 pcm
Status: available
Management: Full management
Landlord: M. Okonkwo
Tenant: Vacant

How urgent?

Agency service policy expressed as rules you can change.

P3 commercial queue

Specific viewing slot requested — reply before the slot lapses

Anything expiring?

Certificates and deadlines on the matched property.

warning
Gas safety record (CP12) expires in 16 days
Due 2026-09-02. Book the renewal now — this visit is an opportunity to combine appointments.

What goes in the system?

The exact record an integration would create.

{
  "source": "email",
  "messageId": "msg-01",
  "receivedAt": "2026-08-17T08:12:00Z",
  "category": "viewing_request",
  "categoryConfidence": 0.92,
  "priority": "P3",
  "track": "commercial",
  "propertyRef": "STA-14B",
  "propertyAddress": "Flat B, 14 Station Road, Harlesden, NW10 4UB",
  "contactName": "Sarah Jones",
  "contactEmail": "s.jones.demo@example.com",
  "contactPhone": "+447700900412",
  "summary": "Two bed flat on Station Road",
  "requestedSlots": [
    {
      "date": "2026-08-25",
      "asWritten": "next Tuesday",
      "partOfDay": "afternoon"
    }
  ],
  "complianceCodes": [
    "gas_safety_expiring"
  ],
  "requiresHumanReview": false,
  "reviewReasons": []
}

What do we say?

Prepared from a template. Approved by a person.

Subject: Viewing — Flat B, 14 Station Road

Hi Sarah,

Thanks for your interest in Flat B, 14 Station Road, Harlesden (2 bedroom flat, £1,850 pcm).

I can offer Tuesday 25 August, 1:00pm–5:00pm. Does that work for you?

So I can confirm the appointment, could you let me know how many people will be viewing and your intended move-in date?

Kind regards,
Northfield Residential Lettings

What happens next?

Concrete actions with an owner and a deadline.

Hold viewing slot Tuesday 25 August (afternoon) Diary · Lettings negotiator · Next working day
Create applicant record and add to matching alerts CRM · Lettings negotiator · Next working day
Book renewal: Gas safety record (CP12) expires in 16 days Compliance register · Property manager · This week

Does a person need to look?

The safety gate. It errs towards stopping.

Ready for a quick approval

What did it save?

Estimated handling time, before and after.

By hand 18 min

Review and approve 2.5 min

Step	By hand	Assisted
Read and understand the enquiry	1.5 min	0.5 min
Find the property and check availability	2.5 min	0 min
Create the applicant record	4 min	0.5 min
Check the diary and propose a slot	3 min	0.5 min
Write and send the reply	4 min	1 min
Check certificate and deadline exposure	3 min	0 min

What this demo is honest about

No model is deciding anything

Classification, priority, property matching and compliance are plain rules. That is deliberate: those decisions route emergencies and instruct contractors, so they have to be reproducible and explainable. A language model is only useful here for rephrasing a draft that is already correct.

It refuses to guess

Try an address that is nearly right. It will tell you it cannot identify the property rather than pick the closest one. Most of the value in a system like this comes from knowing when to stop.

Your build would look different

The categories, priorities and service targets here are invented for the demo. Yours come from your own rules and your own historic messages during the Efficiency Review.

The timings are assumptions

Every minute figure on this page is an estimate of how long a fully logged manual process takes. In a real engagement we time a sample of your actual work instead, before anything is built.

Want to see this run on your own messages?

Send me twenty of last week's enquiries with the names removed and I will show you what this looks like against your real mix of work, before you commit to anything.

Book an Efficiency Review What I build